Refunds & Returns
At Simply Ads, we prioritize transparency. We stand behind our digital velocity—if we don't deliver the results you've paid for, we ensure the resolution is swift and fair.
Eligibility for Refunds
Client satisfaction is our metric for success. You are eligible for a refund under the following conditions:
- Service fails to initiate within the stated campaign timeframe.
- Final order delivery falls short of the purchased quantity.
- Unforeseen technical failures prevent campaign fulfillment.
Non-Refundable Scenarios
To maintain service integrity and speed, refunds cannot be issued in cases where external factors interfere:
- Incorrect social media handle, username, or URL provided at checkout.
- Profile or account was switched to "Private" during the delivery phase.
- Username was changed while the campaign was actively processing.
- The order has been successfully completed as per the logs.
Partial Refund Policy
In the event of a partial delivery (e.g., a server interruption midway), we will calculate the undelivered portion and issue a proportional refund back to your original payment method.
The Request Process
To trigger a refund review, please use our Support Concierge with the following details:
Found in your email
Target platform
What went wrong
All requests are audited by a growth technician within 24–72 business hours. Approved refunds are processed immediately.
Our Maverick Promise
We don't hide behind fine print or complex legal jargon. If a service genuinely fails to meet our quality standards—we make it right. Simply.
Pune 411001, MH, India
accounts@socialstardom.in