Eligibility for Refunds
Client satisfaction is our metric for success. You are eligible for a refund under the following conditions:
- Service fails to initiate within the stated campaign timeframe.
- Final order delivery falls short of the purchased quantity.
- Unforeseen technical failures prevent campaign fulfillment.
Non-Refundable Scenarios
To maintain service integrity and speed, refunds cannot be issued in cases where external factors interfere:
- Incorrect social media handle, username, or URL provided at checkout.
- Profile or account was switched to "Private" during the delivery phase.
- Username was changed while the campaign was actively processing.
- The order has been successfully completed as per the logs.
Partial Refund Policy
In the event of a partial delivery (e.g., a server interruption midway), we will calculate the undelivered portion and issue a proportional refund back to your original payment method.
The Request Process
To trigger a refund review, please contact our Support Concierge with the following details:
- Order ID — found in your confirmation email.
- Service Name — the target platform and service.
- Issue Brief — what went wrong.
All requests are audited by a growth technician within 24–72 business hours. Approved refunds are processed immediately.
Our Maverick Promise
We don't hide behind fine print or complex legal jargon. If a service genuinely fails to meet our quality standards — we make it right. Simply.